Relax with our no-quibble money-back guarantee
As you can see from our customer testimonials, we’re delighted to have an army of raving fans who are now enjoying kitchens that match their personal aspirations and lifestyles.
Our guarantee not only gives you peace of mind, but it also ensures company-wide consistency of service in our approach and our work.
- All our communication and correspondence with you is open and transparent.
- We provide a start date and finish date for your kitchen and we aim to keep to this schedule. It’s important to us that we complete projects on time.
- In the unlikely event that you’re unhappy with the quality of our service, we will do our very best to put it right for you. If you’re still not satisfied, we charge you nothing.
- If you have any problems with a product supplied by us – if it’s incorrect, faulty or damaged – we guarantee to either exchange the product or issue a full refund*. (subject to Manufactures terms)
- For your additional peace of mind, our work and our products are guaranteed for five years. It means that should a problem arise after we’ve installed your kitchen and you’ve been using it for a while, you can simply call us, and we’ll come back and replace any faulty parts or workmanship.
- We also guarantee that you’ll be delighted with our friendly, professional and efficient service – before, during and after installation! With our complete service, we come back 12 months after installation to make sure everything’s still working well – and to make any minor adjustments, if needed.
- Where we’re supplying the design and kitchen only, and you’re doing the installation yourself, we uphold the same money-back guarantee on all products supplied. Plus, if you have a problem with your own installation, you can always call us for help. (You don’t get that from a national retailer!)
We’re keen to receive feedback from our customers, so please let us know how you rate our service.
To talk through your kitchen design ideas, simply call Michael Cassidy today on 01234 843753 or email us now and arrange a free consultation.
*excludes white goods and appliances